Privacy Policy
This policy explains how Incredibles Removals Ltd uses information submitted through this website.
Information we collect
When you request a quote, callback or support, we may collect your name, email address, telephone number, pickup and delivery information, move details, service preferences and any photos or videos you choose to upload.
Why we use it
We use the information to review enquiries, prepare quotes, arrange bookings, provide customer support, respond to requests and operate our moving services.
Customer support and service providers
We may use trusted service providers for website hosting, form processing, email, messaging, AI-assisted customer support and internal notifications. These providers process information only as needed to provide those services. AI support is intended for moving-related questions and sensitive or uncertain matters are passed to a member of the team.
Photos and videos
Uploaded media is used to help assess the items, access and requirements of your move. Do not upload information you do not want us to use for the enquiry.
How long we keep information
We keep enquiry and booking information only for as long as reasonably needed for customer service, legal, accounting and operational purposes.
Your choices
You can contact us to ask about personal information we hold, request correction, or raise a privacy concern. Some information may need to be retained where required by law or for legitimate business records.
Contact
Email: incrediblesremovals@gmail.com
Phone: 07767 729297